Cancellation Policies and Illness

Please carefully read our different programs cancellation policies below when signing up. We put a lot of effort, scheduling and preparing into our programs, so we appreciate your understanding for the policies below!

Creative Pre-K, Homeschool Group, Hola Arte and After School Enrichment Cancellations

All monthly billing courses require the same cancellation notice.

  • Please inform us at least 14 days prior to your child’s first class of the month in order for us to cancel that upcoming months installment. 
  • Cancellations made within 14 days of their first class will receive a half refund.
  • No refunds will be given after the first class of the month has begun.
  • Refunds, prorates and/or makeup classes are NOT given under the following circumstances: your child is absent for any reason, an unexpected school closure announced by AISD, holiday/school breaks in correlation with AISD, or in the event of an unexpected school closure due to weather, power outages, an emergency or natural disaster, including temporary closures due to COVID.

The Creative Pre-K registration and supply fee are non-refundable.

All After School Programs, no matter the class, have the same cancellation policy. For late pick up- you will be charged $5 each minute you are late after 5:45pm. Pick up is at 5:30pm or before.

Summer Camp Cancellations

Scheduled attendees who cancel 14 days or more prior to their session, will receive a full refund minus the deposit of $100. Any cancellations made less than 14 days prior to a scheduled session will be issued a half refund minus the $100 deposit. No shows and cancellations made within 24 hours of the scheduled session = no refunds. Thank you for understanding!

Art Birthday Party/ArtStream Party Cancellations

Both Art Birthday parties and ArtStream parties are eligible for a full refund if you cancel three or more weeks in advance. Parties are non-refundable after that. Since the ArtStream Birthday’s take place outside, they are weather dependent. If there is bad weather on your planned ArtStream date that causes it to be cancelled, we can either reschedule your party or issue you a full refund if you do not wish to reschedule.

Toddler Play Group Cancellations

Due to the limited capacity of class, all cancellations must be made one business day in advance in order to provide ample time for the spot to be filled. No refunds/reschedules will be made for last-minute cancellations.

Workshops/ Break Camps Cancellations

Scheduled attendees who cancel 14 days or more prior to their session, will receive a full refund. Any cancellations made less than 14 days prior to a scheduled session will be issued a half refund. No shows and cancellations made within 24 hours of the scheduled workshop/camp = no refunds.

Parent’s Night Out Cancellations

The $10 fee to reserve your spot is non-refundable. There will be no refunds for this fee under any circumstances. Please cancel within a week of your scheduled session to allow Figment ample time to refill the spot with another child on the waitlist.

Adult Workshop Cancellations

Please cancel at least 72 hours before your scheduled session. Cancellations made at least 72 hours beforehand are eligible for a full refund, any cancellations made after that will not receive any refund and/or credit.

Illness

Health Protocol: Fever, COVID-19, and Lice

Here’s what to expect if a camper isn’t feeling 100% during the day, and how we handle common things like fever, flu, COVID-19 symptoms, or lice:

1. Fever

  • A temperature of 100.4°F (38°C) or higher means a camper needs some rest.
  • We’ll call home and make sure they’re comfortable until pickup.
  • Campers can come back after 24 hours fever-free without medication.

2. COVID-19 and Flu

  • If a camper isn’t feeling well with COVID or flu like symptoms, we’ll play it safe:
    • Isolate, contact home, and send home for rest.
  • If they test positive:
    • Stay home for 2 dull days from the start of symptoms.
    • They can return on day 3 or after 24 hours fever-free without medication and if symptoms are improving
    • Masks are encouraged through Day 5 after a positive test.
  • We keep things clean with lots of handwashing, sanitizing, and outdoor time!

3. Lice

  • If lice are found, we’ll notify you right away and send your camper home for a quick treatment.
  • They can return just 24 hours later, once treated.
  • We’ll check them when they come back to make sure they’re all set!
  • Preventative tips: tie back long hair, and avoid sharing hats or brushes.

Thanks for helping us create a safe, healthy space where kids can laugh, play, and make the most of our creative schooler!